A specialist’s schedule is booked weeks out, and every unconfirmed slot is a coin toss the day before. BonEcho builds Remi into the booking system your clinic already runs, so confirmations stop being a job your coordinators squeeze between patients.
The old way is one coordinator, one phone and a list: dial, leave a voicemail, call back, write it down, then do it all again for everyone who did not pick up.
Confirmations happen between the patients standing at the desk, so they are late on busy days, which are the days they matter most.
A patient who tells you on the morning of the visit leaves a chair empty. Told five days ahead, you can fill it.
Anything a machine says to a patient carries your practice’s name. It has to stay on the schedule and hand everything else to a person.
The agent does the routine and records what happened. The moment that needs a person is marked.
Sends Thursday’s patients a confirmation text and email.
A patient replies “Yes, see you Thursday.” The visit is marked confirmed.
Another patient can’t make it. The front desk is told while the slot can still be filled.
Offers the opening to a patient on the waiting list.
Four physicians, one agent, the clinic’s own booking system, over the 30 days ending September 9, 2026. In September, across five physicians and twice August’s visits, Remi earned 90% of confirmations.
Figures from the clinic’s own Remi dashboard. The clinic and its staff are not named.
Read the full case studyThese rules are written into Remi itself, so they apply to every text, email and call. Your clinic sets the wording and the hours.
Remi speaks about when and where. Any question about care, results or medication goes to your staff.
When a patient can’t attend, the front desk is told while the slot can still be offered to someone else.
Once a patient replies, outreach for that visit stops. Nobody is chased after they have answered.
A patient who has not answered close to the visit is passed to the front desk with every attempt listed.
Remi works from the schedule your clinic already produces and follows your own scripts, calling hours and escalation rules.
Confirm early and make it easy to say no. At the ENT clinic, 102 patients told Remi they could not attend in time for the slot to be rebooked, and in September cancellations arrived a median of five days before the visit.
Yes, for the confirmation itself. Over 30 days at a four-physician ENT clinic, Remi confirmed 833 of 901 appointments by text and call, 92% of the total. The front desk confirmed the other 68 and handled every question about care.
No. Remi reads your schedule and writes each answer back to it, so your booking system stays the record and nothing is re-keyed.
On your clinic’s own systems, or on infrastructure BonEcho runs for you, depending on the scope of the engagement. Which one is settled before anything is built.
Inside Remi, the agent that confirmed 92% of an Ontario ENT clinic’s appointments in 30 days: the outreach sequence, how it reads a reply, and the four cases it hands to the front desk.
By Labeeb Khan ·Thirty minutes with a founder. Bring the process, the system it lives in, and what it costs you today. You leave knowing whether an agent fits, even if you never work with us.