From a text message to a truck on the right street.
Proctor lets customers of a waste-services company book the way they always have: a quick text or email. It works out who is asking and for what, records the job in the company’s system, and keeps each driver’s route up to date.
crush the bins friday pls
Thanks. You’re booked for Friday at your Mill Street site, same as usual. We’ll text when the driver is on the way.
Booked and added to Friday’s routeAn example booking. Customers write in their own words.
How it works
Understanding what the customer means
A few words from a regular customer carry a lot of meaning. Proctor fills in the rest from the company’s own records, and shows its reasoning.
“crush the bins friday pls”
- Customer
- Recognised from the sender’s number
- Site
- Their usual site, from past jobs
- Service
- Compaction, in the customer’s own words
- When
- Friday, any time
- Price
- The customer’s agreed rate
However the request arrives
A text, an email, a form, or a voice memo from the owner on the road.
Filled in from your records
The customer, their site and their pricing come from the system you already use.
Reasoning you can see
Each booking shows the words it was based on, so it is easy to check at a glance.
A question when one is needed
If a customer has several sites and has not said which, Proctor asks.
Routing
The day, re-planned around every new job
When a booking comes in, the route is worked out again from where each truck is at that moment. The dispatcher reviews the plan and approves it.
Visits with a fixed time stay where they are. Everything else can move, so a new job fits into the day without anyone rebuilding the schedule by hand.
Working together
Proctor handles the routine. Your dispatcher stays in charge.
Proctor takes care of
- Reading requests written in everyday shorthand
- Matching the customer, the site and the service
- Recording routine jobs in your system
- Re-planning routes as the day changes
Your team looks after
- Requests that need a second look
- New customers and new sites
- Fixing visit times and approving routes
- The driving, and the customer relationships
Designed with care
Careful with every booking
Simple rules come first
Plain checks run alongside the agent. If they disagree, a person reviews the request.
Based on the customer’s words
A booking is made automatically only when it can point to what the customer actually wrote.
The right place
Addresses are checked against your service area, and unclear sites are confirmed with the customer.
Nothing left waiting
If a request needs a person and has not been looked at, the owner is reminded.
Built within your systems
Proctor books straight into the field-service system you already run, using your customers, sites and pricing.
Curious whether Proctor would suit your team?
We are happy to walk you through it in more detail, and to hear how the work is done in your organisation today.