Customers text in shorthand, at all hours, and every message has to be turned into a job, a site and a stop on someone’s route. BonEcho builds Proctor into the field-service system you already run, so dispatch spends the morning approving routes instead of re-typing them.
Bookings arrive as texts, emails and calls, in whatever shorthand the customer uses, and each one has to become a job, a site and a stop on someone’s route.
A text, an email or a voicemail has to be read, matched to a customer and a site, and entered into the system by hand.
A new stop or a cancelled one means re-planning the day, so routes drift from where the drivers really are.
A text that arrives at 7:40 sits until a person has time to decode it, match it and type it in.
The agent does the routine and records what happened. The moment that needs a person is marked.
Texts “crush the bins friday.”
Recognises the customer and the site, and books the visit.
Re-plans Friday’s route around the new stop.
Reviews the updated route and approves it.
Proctor takes bookings and keeps routes current for a waste-services company today. We publish results only with a client’s permission and with the method stated, and this space is where they will go.
Proctor takes the typing and the re-planning. The dispatcher keeps the decisions.
Proctor recognises the customer and the site from a message like “crush the bins friday” and records the job.
When a stop is added, Proctor re-plans the route and the dispatcher reviews it before drivers see it.
Jobs, customers, sites and pricing come from and go back to the field-service system you already run.
If a customer has several sites and has not said which, Proctor asks. If its plain-rule checks disagree with it, a person reviews the request.
Proctor books straight into the field-service system you already run, using your customers, sites and pricing.
Yes. Proctor reads bookings sent by text or email in the customer’s own words, matches them to the customer and site, and records the job in your field-service system.
Yes. Proctor re-plans the route around each new stop, and the dispatcher reviews and approves it.
No. Proctor works inside the field-service system you already run, using your customers, sites and pricing.
How Proctor turns a customer’s two-word text into a checked booking in a waste-services company’s own system, re-plans the day’s routes around it, and sends anything uncertain to the dispatcher.
By Deep Grewal ·Thirty minutes with a founder. Bring the process, the system it lives in, and what it costs you today. You leave knowing whether an agent fits, even if you never work with us.