Every appointment confirmed, with less time on the phone.
Remi is an AI agent that confirms upcoming appointments for a clinic. It contacts each patient, records their answer on the schedule, and lets the front desk know when a patient needs to speak with someone.
Hello Maria, this is a reminder of your appointment with Dr. Patel on Thursday at 10:40 AM. Reply YES to confirm, or call us if you need to change it.
Yes, see you then
Thank you, Maria. Your appointment is confirmed. See you Thursday.
Marked as confirmed on the scheduleAn example conversation. Each clinic sets its own wording.
How it works
A confirmation, from first message to final answer
Remi begins with a message, follows up by phone only when it needs to, and finishes as soon as the patient has answered.
- To begin
The schedule is shared
The front desk uploads the schedule they already produce and chooses which visits to confirm.
- Days ahead
A text and an email
Each patient receives a message written for their visit, in the clinic’s own words.
- If there is no reply
A phone call
Remi calls during the clinic’s calling hours, and leaves the clinic’s voicemail message if needed.
- When they answer
The visit is updated
The reply is understood in plain words and recorded on the appointment.
- When it matters
The front desk steps in
Cancellations, reschedule requests and questions are passed to staff straight away.
For the front desk
The whole day, at a glance
Coordinators see every visit and where it stands, and can open any appointment to read the full conversation.
- Text and email sentMonday, midday
- Called; voicemail leftTuesday, midday
- Patient replied that they are travellingTuesday afternoon
- Front desk notified so the slot can be offered to someone elseStraight away
Working together
Remi supports the front desk. It does not replace it.
Remi takes care of
- The first text and email to every patient
- Follow-up calls and voicemail messages
- Reading each reply and updating the visit
- Letting staff know when a slot may open up
The front desk looks after
- Rescheduling and rebooking
- Patient questions
- Patients who remain unreachable close to the visit
- Anything clinical
Designed with care
Considerate of patients, by design
These behaviours are built into Remi itself, so they apply to every message and every call.
About the schedule only
Remi speaks about when and where. Clinical questions always go to staff.
The right patient, every time
Contact details come from the clinic’s own records, and a patient hears only about their own visit.
One answer is enough
Once a patient has replied, outreach for that visit comes to an end.
On the clinic’s clock
Calls are placed only during the hours the clinic chooses.
In practice
What clinics notice
Most confirmations handled
At a busy specialty clinic, the large majority of confirmations are now completed by Remi.
Openings found sooner
Patients who can’t attend are identified early, while there is still time to offer the slot to someone else.
Time returned to coordinators
Hours once spent on calls and voicemails go back to the patients in front of them.
Built within your systems
Remi works from the schedule your clinic already produces and follows your own scripts, calling hours and escalation rules.
Curious whether Remi would suit your team?
We are happy to walk you through it in more detail, and to hear how the work is done in your organisation today.